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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-size:12.0pt'>Thanks Bill,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Spencer, you had brought this forward to our attention.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Can you please take the time to confirm.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Cheers,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Jason <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Bill Baer <bill.baer@uwaterloo.ca> <br><b>Sent:</b> Friday, July 19, 2024 2:33 PM<br><b>To:</b> Jason Greatrex <jgreatrex@uwaterloo.ca>; Jameson Schildroth <jschildroth@uwaterloo.ca>; acocoops@artsservices.uwaterloo.ca<br><b>Subject:</b> Re: Dean has issues with VPN - isn’t working<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt'>Hello,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt'>Shouldn’t be, but I’ve attached data from this MacBook (Arts# 19116).<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>-- <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>William R Baer, BASc (Systems Design)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Director IT - Arts Computing Office (ACO)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Bill.Baer @ uwaterloo.ca<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Cell: 905-320-0483<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Home: 905-481-2986<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Fongo: 289-619-3650<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Bill.Baer @ gmail.com<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt'><o:p> </o:p></span></p><div id=mail-editor-reference-message-container><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:12.0pt;color:black'>From: </span></b><span style='font-size:12.0pt;color:black'>Jason Greatrex <<a href="mailto:jgreatrex@uwaterloo.ca">jgreatrex@uwaterloo.ca</a>><br><b>Date: </b>Friday, July 19, 2024 at 2:22</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span><span style='font-size:12.0pt;color:black'>PM<br><b>To: </b>Jameson Schildroth <<a href="mailto:jschildroth@uwaterloo.ca">jschildroth@uwaterloo.ca</a>>, Bill Baer <<a href="mailto:bill.baer@uwaterloo.ca">bill.baer@uwaterloo.ca</a>>, <a href="mailto:acocoops@artsservices.uwaterloo.ca">acocoops@artsservices.uwaterloo.ca</a> <<a href="mailto:acocoops@artsservices.uwaterloo.ca">acocoops@artsservices.uwaterloo.ca</a>><br><b>Subject: </b>RE: Dean has issues with VPN - isn’t working<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:12.0pt'>There maybe a nuance around our VPN.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Is there a difference between Windows and macs <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>The following path and version works for my MS Surface.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><img border=0 width=456 height=514 style='width:4.75in;height:5.3541in' id="Picture_x0020_2" src="cid:image001.png@01DAD9F5.3B4B3390"></span><span style='font-size:12.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Hoping we can test a mac from home<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'> <o:p></o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Acocoops <<a href="mailto:acocoops-bounces@artsservices.uwaterloo.ca">acocoops-bounces@artsservices.uwaterloo.ca</a>> <b>On Behalf Of </b>Jameson Schildroth<br><b>Sent:</b> Friday, July 19, 2024 1:40 PM<br><b>To:</b> Bill Baer <<a href="mailto:bill.baer@uwaterloo.ca">bill.baer@uwaterloo.ca</a>>; <a href="mailto:acocoops@artsservices.uwaterloo.ca">acocoops@artsservices.uwaterloo.ca</a><br><b>Subject:</b> Re: [Acocoops] Dean has issues with VPN - isn’t working</span><span style='font-size:12.0pt'><o:p></o:p></span></p></div></div><p class=MsoNormal><span style='font-size:12.0pt'> <o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>He's good now. Spencer was working with him to resolve the issue.</span><span style='font-size:12.0pt'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'> </span><span style='font-size:12.0pt'><o:p></o:p></span></p></div><div id=Signature><p><span style='font-size:11.0pt;color:#1F497D'>Thanks,</span><o:p></o:p></p><p><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p><span style='font-size:11.0pt;color:#1F497D'>Jameson Schildroth</span><o:p></o:p></p><p><span style='font-size:11.0pt;color:#1F497D'>Information Technology Specialist</span><o:p></o:p></p><p><span style='font-size:11.0pt;color:#1F497D'>Arts Computing Office</span><o:p></o:p></p><p><span style='font-size:11.0pt;color:#1F497D'>University of Waterloo</span><o:p></o:p></p><p><span style='font-size:11.0pt;color:#1F497D'>PAS 2081D</span><o:p></o:p></p><p><span style='font-size:11.0pt;color:#1F497D'>Office: 519-888-4567 x41275</span><o:p></o:p></p><p><span style='font-size:11.0pt;color:#1F497D'><img border=0 width=140 height=52 style='width:1.4583in;height:.5416in' id="Picture_x0020_1" src="cid:image002.png@01DAD9F5.3B4B3390" alt=university-of-waterloo-logo-esig></span><o:p></o:p></p><p><span style='font-size:11.0pt;color:#0563C1'><a href="https://uwaterloo.ca/arts-computing/feedback-form"><span style='color:#0563C1'>How was my service today? Please fill out the survey and let us know!</span></a></span><o:p></o:p></p><p> <o:p></o:p></p></div><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt'><hr size=1 width="96%" align=center></span></div><div id=divRplyFwdMsg><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> Acocoops <<a href="mailto:acocoops-bounces@artsservices.uwaterloo.ca">acocoops-bounces@artsservices.uwaterloo.ca</a>> on behalf of Bill Baer <<a href="mailto:bill.baer@uwaterloo.ca">bill.baer@uwaterloo.ca</a>><br><b>Sent:</b> Friday, July 19, 2024 1:39 PM<br><b>To:</b> <a href="mailto:acocoops@artsservices.uwaterloo.ca">acocoops@artsservices.uwaterloo.ca</a> <<a href="mailto:acocoops@artsservices.uwaterloo.ca">acocoops@artsservices.uwaterloo.ca</a>><br><b>Subject:</b> [Acocoops] Dean has issues with VPN - isn’t working</span><span style='font-size:12.0pt'> <o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:12.0pt'> <o:p></o:p></span></p></div></div><div><div><div><p class=MsoNormal><span style='font-size:12.0pt'>Hello,<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt'>He texted me around 12:40pm today. <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt'>He is having issues using VPN, probably not setup for him (maybe on his laptop).<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt'>Can someone reach out? If no response I can share his cell number if needed, but that's also in the ticket his cell phone request. <o:p></o:p></span></p></div><div id="x_ms-outlook-mobile-signature"><div><p class=MsoNormal><span style='font-size:12.0pt'> <o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:12.0pt'>Get <a href="https://aka.ms/o0ukef">Outlook for iOS</a><o:p></o:p></span></p></div></div></div></div></div></div></body></html>