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<p class="MsoNormal">Good afternoon, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I just wanted to loop you all in as well, if you have any questions please let me know.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sincerely,<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">-- <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif;color:black">Netzach Straker</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Georgia",serif;color:black">Computing Consultant – Faculty of Arts</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Georgia",serif;color:black"><a href="https://uwaterloo.ca/information-systems-technology/" title="https://uwaterloo.ca/information-systems-technology/"><span style="color:#0563C1">Client Services, Information &
Technology</span></a></span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Georgia",serif;color:black"><img border="0" width="149" height="55" style="width:1.552in;height:.5729in" id="Picture_x0020_3" src="cid:image003.png@01DAE41B.D7BABB80" alt="Image"></span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Georgia",serif;color:black"> </span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Georgia",serif;color:black">I respectfully acknowledge that I live and work <span style="background:white">on the Haldimand Tract, the land unequivocally promised to the <a href="https://www.sixnations.ca/" title="https://www.sixnations.ca/"><span style="color:#003391">Six
Nations of the Grand River</span></a> for their allegiance with the British during the American War of Independence. The land promised to them included 950,000 acres, but today they own less than 5%. My active work towards reconciliation includes learning
about this history, actively listening to the stories from the Neutral, Anishinaabeg and Haudenosaunee peoples, and finding ways that I can embody reconciliation as a settler.</span></span></i><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">Acostaff <acostaff-bounces@artsservices.uwaterloo.ca> on behalf of Netzach Straker <netzach.straker@uwaterloo.ca><br>
<b>Date: </b>Thursday, August 1, 2024 at 1:50</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:12.0pt;color:black">PM<br>
<b>To: </b>acostaff@artsservices.uwaterloo.ca <acostaff@artsservices.uwaterloo.ca>, Bill Baer <bill.baer@uwaterloo.ca>, Nevil Bromley <njbromley@uwaterloo.ca>, Herbert Balagtas <herbert.balagtas@uwaterloo.ca>, Scott Paterson <scott.paterson@uwaterloo.ca>, Jason
Greatrex <jgreatrex@uwaterloo.ca>, Sean Speers <sean@uwaterloo.ca>, Camille Graham <camille.graham@uwaterloo.ca>, Jameson Schildroth <jschildroth@uwaterloo.ca><br>
<b>Subject: </b>JSM ACO Project Space: Updated<o:p></o:p></span></p>
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<p class="MsoNormal">Good afternoon,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Happy Thursday everyone, the purpose of this e-mail is to provide an update on the current state of the ACO JSM project space.<o:p></o:p></p>
<p class="MsoNormal">Presently, the reviewed revisions from the sandbox environment have been migrated over to our live Jira space.<o:p></o:p></p>
<p class="MsoNormal">These changes consist of the previously discussed 6 elements:<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">ACO Portal Page:<o:p></o:p></p>
<p class="MsoNormal"><a href="https://uwaterloo.atlassian.net/servicedesk/customer/portal/145/group/-1">https://uwaterloo.atlassian.net/servicedesk/customer/portal/145/group/-1</a><o:p></o:p></p>
<p class="MsoNormal">ACO Request Forms:<o:p></o:p></p>
<p class="MsoNormal"><a href="https://uwaterloo.atlassian.net/jira/servicedesk/projects/ACOHD/settings/forms">https://uwaterloo.atlassian.net/jira/servicedesk/projects/ACOHD/settings/forms</a><o:p></o:p></p>
<p class="MsoNormal">ACO Request Types:<o:p></o:p></p>
<p class="MsoNormal"><a href="https://uwaterloo.atlassian.net/jira/servicedesk/projects/ACOHD/settings/issuetypes/13036">https://uwaterloo.atlassian.net/jira/servicedesk/projects/ACOHD/settings/issuetypes/13036</a><o:p></o:p></p>
<p class="MsoNormal">ACO Queues:<o:p></o:p></p>
<p class="MsoNormal"><a href="https://uwaterloo.atlassian.net/jira/servicedesk/projects/ACOHD/queues/custom/1400">https://uwaterloo.atlassian.net/jira/servicedesk/projects/ACOHD/queues/custom/1400</a><o:p></o:p></p>
<p class="MsoNormal">ACO SLAs:<o:p></o:p></p>
<p class="MsoNormal"><a href="https://uwaterloo.atlassian.net/jira/servicedesk/projects/ACOHD/settings/sla/custom/365">https://uwaterloo.atlassian.net/jira/servicedesk/projects/ACOHD/settings/sla/custom/365</a><o:p></o:p></p>
<p class="MsoNormal">ACO Notifications:<o:p></o:p></p>
<p class="MsoNormal"><a href="https://uwaterloo.atlassian.net/jira/servicedesk/projects/ACOHD/settings/notifications/customer-notifications">https://uwaterloo.atlassian.net/jira/servicedesk/projects/ACOHD/settings/notifications/customer-notifications</a><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">To avoid clutter within the ACO Queues individuals can find their specific tickets under Filters, please note that in order to have quick access to your filters you will need to have Starred the created filter:<o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="685" height="87" style="width:7.1354in;height:.9062in" id="Picture_x0020_1" src="cid:image001.png@01DAE417.53800310"><o:p></o:p></p>
<p class="MsoNormal">Additional filters can be created If you would like to have a custom subset of ACO tickets; if you would like assistance with this please let me know.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Sincerely,<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">-- </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Georgia",serif;color:black">Netzach Straker</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Georgia",serif;color:black">Computing Consultant – Faculty of Arts</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Georgia",serif;color:black"><a href="https://uwaterloo.ca/information-systems-technology/" title="https://uwaterloo.ca/information-systems-technology/"><span style="color:#0563C1">Client Services, Information &
Technology</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Georgia",serif;color:black"><img border="0" width="149" height="55" style="width:1.552in;height:.5729in" id="Picture_x0020_2" src="cid:image002.png@01DAE417.8954AEA0" alt="Image"></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Georgia",serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Georgia",serif;color:black">I respectfully acknowledge that I live and work <span style="background:white">on the Haldimand Tract, the land unequivocally promised to the <a href="https://www.sixnations.ca/" title="https://www.sixnations.ca/"><span style="color:#003391">Six
Nations of the Grand River</span></a> for their allegiance with the British during the American War of Independence. The land promised to them included 950,000 acres, but today they own less than 5%. My active work towards reconciliation includes learning
about this history, actively listening to the stories from the Neutral, Anishinaabeg and Haudenosaunee peoples, and finding ways that I can embody reconciliation as a settler.</span></span></i><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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