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<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<ol style="margin-top:0cm" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Intune update<o:p></o:p></span>
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Inserted below<o:p></o:p></span></li></ol>
</li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Ricoh Printer - Updates<o:p></o:p></span>
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Nevil will lead once caught-up with Adobe CC backlog<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Previous Ricoh training session raised interested in additional features<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Ricoh printers appear to need additional supports (will need to track somehow)<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Will need more FTE visits to capture and resolve the new requests<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Hopefully co-op support visits and more importantly documenting the feature fixes for others<o:p></o:p></span></li></ol>
</li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Ricoh Printer - Discussion<o:p></o:p></span>
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">There was a request for the default to be Print Hold for the Dean's Office printer, but I think that's a printer config change (from my reading). Currently you need to Print
Hold each document individually. Would require consensus throughout that office presumably. <o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">How do we add all Ricoh printers (under new agreement) into the Ricoh interface to be overseen by ACO?<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">How do we store the requests and corrections/updates to validation processes and ensure all have access<o:p></o:p></span></li></ol>
</li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Laptops connecting to Network via Hub-monitors<o:p></o:p></span>
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Updates on
<a href="https://uwaterloo.atlassian.net/jira/servicedesk/projects/IST/queues/issue/IST-187028" title="https://uwaterloo.atlassian.net/jira/servicedesk/projects/IST/queues/issue/IST-187028">
[IST-187028] ML 113 lab port activations and change to 802.1x - Jira (atlassian.net)</a><o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Have we tested thoroughly and if so where would documents reside<o:p></o:p></span></li></ol>
</li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Fall term Arts staff visits by ACO ITS staff<o:p></o:p></span>
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Could use modified rollover check-list (</span><span style="font-family:'Calibri',sans-serif;color:black"><a href="https://uofwaterloo.sharepoint.com/:w:/r/sites/TM-ARTS-ACOHELP/Shared%20Documents/General/Spring%202024%20Coop%20Work/Spencer/Inventory%20Management/ACO%20Staff%20Rollover%20Deployment%20Checklist%20V5.docx?d=wba03700ae8bd442585d3f9b149877687&csf=1&web=1&e=cxYXXP"><span style="font-family:'Aptos',sans-serif;color:windowtext;text-decoration:none"><span style="color:blue;background:#F4F4F4"><img border="0" width="16" height="16" style="width:.1666in;height:.1666in" id="_x0000_i1026" src="https://res.public.onecdn.static.microsoft/assets/mail/file-icon/png/docx_16x16.png"></span></span><span style="background:#F4F4F4">ACO
Staff Rollover Deployment Checklist V5.docx</span></a></span><span style="font-size:11.0pt">)<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Discuss – Where do we as a team record the client feedback and pseudo service requests<o:p></o:p></span></li></ol>
</li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">JIRA ticket requests – Need quicker response discussion<o:p></o:p></span>
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Many sit “unassigned”, we need to respond more quickly<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Once resolved should we tag for easier and more effective searching<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Herbert (DEV) & Jason (BA) need to be less involved with drop-ins and JIRA technical tickers.<o:p></o:p></span></li></ol>
</li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">ACO Teams Calendar – Discussion on updates<o:p></o:p></span>
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Use Teams calendar and be as accurate as possible<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Use all three appropriately (can be half-days)<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Be informative; room working out of (if hoteling)<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Vacation requests go into Teams Calendar first (for conflicts) then Workday request<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Only a few have submitted WFH requests (so if desire to WFH need submitted)<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Need more ITS staff commitments on Fridays<o:p></o:p></span></li></ol>
</li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Loaners – Discuss process as a reminder<o:p></o:p></span>
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Arts Student returned a laptop Monday but had non knowledge of loan.<o:p></o:p></span></li></ol>
</li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Co-ops (Ana & David) & Work Study (three) roles<o:p></o:p></span>
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Overarching supervision by Herbert & Jameson<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Looking for matching work study to FTE<o:p></o:p></span></li></ol>
</li></ol>
<p class="MsoListParagraph" style="margin-left:108.0pt;text-indent:-108.0pt;mso-text-indent-alt:-9.0pt;">
<![if !supportLists]><span style="font-size:11.0pt"><span style="mso-list:Ignore"><span style="font:7.0pt 'Times New Roman'">
</span>i.<span style="font:7.0pt 'Times New Roman'"> </span></span></span><![endif]><span style="font-size:11.0pt">e.g. Joan with Herbert given her development, Q&A & documentation skill-sets<o:p></o:p></span></p>
<ol style="margin-top:0cm" start="9" type="1">
<ol style="margin-top:0cm" start="3" type="a">
<li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Amy, Joan (both start Sep-12<sup>th</sup>) and a third Work Study being considered.<o:p></o:p></span></li></ol>
<li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Email lists – Review underway<o:p></o:p></span>
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt">Lead by Nevil and Sean so artifacts have been started<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="color:#212121"><a href="https://uwaterloo.atlassian.net/wiki/x/TYA1Swo" title="https://uwaterloo.atlassian.net/wiki/x/TYA1Swo"><span style="color:#0078D7">Shared Mailbox workflow process</span></a></span><span style="font-size:11.0pt"><o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt"><a href="https://uofwaterloo.sharepoint.com/:w:/r/sites/1402d79a85/Shared%20Documents/ACO%20Business%20Cases/Email%20Lists/Business%20Case%20for%20Streamlining%20Generic.docx?d=wb431926e46774738923900034bf06bb7&csf=1&web=1&e=0pVzxn"><span class="MsoSmartlink"><span style="font-family:'Aptos',sans-serif;color:windowtext;text-decoration:none"><img border="0" width="16" height="16" style="width:.1666in;height:.1666in" id="Picture_x0020_5" src="cid:image001.png@01DB046D.C294F550" alt="docx icon"></span></span><span class="MsoSmartlink"><span style="font-family:'Aptos',sans-serif;color:windowtext;text-decoration:none">
Business Case for Streamlining Generic.docx</span></span></a><o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0cm;"><span style="font-size:11.0pt"><a href="https://uwaterloo.atlassian.net/wiki/spaces/ACOHD/pages/44216287423/Creating+a+mailman+mailing+list">https://uwaterloo.atlassian.net/wiki/spaces/ACOHD/pages/44216287423/Creating+a+mailman+mailing+list</a><o:p></o:p></span></li></ol>
</li></ol>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">INTUNE UPDATE (item 1. Above)<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Here is a start to the InTune update<o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style=""><span style="font-size:11.0pt">Documentation <u><a href="https://uwaterloo.atlassian.net/wiki/spaces/ACOHD/pages/44159795217/InTune+Documentation" title="https://uwaterloo.atlassian.net/wiki/spaces/ACOHD/pages/44159795217/InTune+Documentation">https://uwaterloo.atlassian.net/wiki/spaces/ACOHD/pages/44159795217/InTune+Documentation</a></u><o:p></o:p></span>
<ul style="margin-top:0cm" type="circle">
<li class="MsoNormal" style=""><span style="font-size:11.0pt">Permissions<o:p></o:p></span></li><li class="MsoNormal" style=""><span style="font-size:11.0pt">Groups<o:p></o:p></span></li><li class="MsoNormal" style=""><span style="font-size:11.0pt">Processes<o:p></o:p></span></li><li class="MsoNormal" style=""><span style="font-size:11.0pt">Rollovers<o:p></o:p></span></li><li class="MsoNormal" style=""><span style="font-size:11.0pt">Loaners<o:p></o:p></span></li><li class="MsoNormal" style=""><span style="font-size:11.0pt">SAF loaners<o:p></o:p></span></li></ul>
</li><li class="MsoNormal" style=""><span style="font-size:11.0pt">Windows<o:p></o:p></span>
<ul style="margin-top:0cm" type="circle">
<li class="MsoNormal" style=""><span style="font-size:11.0pt">LAPS permissions <u>
<a href="https://uwaterloo.atlassian.net/browse/IST-183520">https://uwaterloo.atlassian.net/browse/IST-183520</a></u><o:p></o:p></span></li><li class="MsoNormal" style=""><span style="font-size:11.0pt">Resolved Only person who enrolled can see bit locker recovery key (AU to test for letting see)<o:p></o:p></span></li><li class="MsoNormal" style=""><span style="font-size:11.0pt">Adding printers<o:p></o:p></span></li><li class="MsoNormal" style=""><span style="font-size:11.0pt">User as local admin with @uwaterloo.ca account<o:p></o:p></span></li><li class="MsoNormal" style=""><span style="font-size:11.0pt">Report of no cached credentials for logging in (Herbert reported)<o:p></o:p></span></li><li class="MsoNormal" style=""><span style="font-size:11.0pt">Azure access for security groups or Nexus through servers<o:p></o:p></span></li><li class="MsoNormal" style=""><span style="font-size:11.0pt">Ninite Pro? (Method of managing software)<o:p></o:p></span></li><li class="MsoNormal" style=""><span style="font-size:11.0pt">Bulk enrolment Manager account (we are limited to 10 joins per userid) is needed with up to 1,000 enrolments<o:p></o:p></span></li><li class="MsoNormal" style=""><span style="font-size:11.0pt">HELLO<o:p></o:p></span></li></ul>
</li><li class="MsoNormal" style=""><span style="font-size:11.0pt">Macs<o:p></o:p></span>
<ul style="margin-top:0cm" type="circle">
<li class="MsoNormal" style=""><span style="font-size:11.0pt">Adding printers<o:p></o:p></span></li><li class="MsoNormal" style=""><span style="font-size:11.0pt">Mark Byerley update requested<o:p></o:p></span></li></ul>
</li><li class="MsoNormal" style=""><span style="font-size:11.0pt">Groups to be created
<u><a href="https://uwaterloo.atlassian.net/browse/IST-183519">https://uwaterloo.atlassian.net/browse/IST-183519</a></u><o:p></o:p></span>
<ul style="margin-top:0cm" type="circle">
<li class="MsoNormal" style=""><span style="font-size:11.0pt">Group for ACO Windows loaners<o:p></o:p></span></li><li class="MsoNormal" style=""><span style="font-size:11.0pt">Group for Windows rollovers<o:p></o:p></span></li></ul>
</li></ul>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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