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<p style="margin: 0cm; font-family: Aptos, sans-serif; font-size: 12pt;"><span style="font-size: 11pt;"><b>NOTE: Just added file agenda and Intune updates </b></span></p>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Intune update</span>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Inserted below</span></li></ol>
</li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Ricoh Printer - Updates</span>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Nevil will lead once caught-up with Adobe CC backlog</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Previous Ricoh training session raised interested in additional features</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Ricoh printers appear to need additional supports (will need to track somehow)</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Will need more FTE visits to capture and resolve the new requests</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Hopefully co-op support visits and more importantly documenting the feature fixes for others</span></li></ol>
</li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Ricoh Printer - Discussion</span>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">There was a request for the default to be Print Hold for the Dean's Office printer, but I think that's a printer config change (from my reading). Currently
you need to Print Hold each document individually. Would require consensus throughout that office presumably. </span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">How do we add all Ricoh printers (under new agreement) into the Ricoh interface to be overseen by ACO?</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">How do we store the requests and corrections/updates to validation processes and ensure all have access</span></li></ol>
</li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Laptops connecting to Network via Hub-monitors</span>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Updates on
</span><span style="font-size: 11pt; color: rgb(70, 120, 134);"><u><a href="https://uwaterloo.atlassian.net/jira/servicedesk/projects/IST/queues/issue/IST-187028" target="_blank" id="OWAabfd66ac-4de7-fc95-f0b1-949f49d4a80a" class="OWAAutoLink" title="https://uwaterloo.atlassian.net/jira/servicedesk/projects/IST/queues/issue/IST-187028" rel="noopener noreferrer" data-auth="NotApplicable" style="color: rgb(70, 120, 134);">[IST-187028]
ML 113 lab port activations and change to 802.1x - Jira (atlassian.net)</a></u></span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Have we tested thoroughly and if so where would documents reside</span></li></ol>
</li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Fall term Arts staff visits by ACO ITS staff</span>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Could use modified rollover check-list (</span><span style="color: blue; background-color: rgb(244, 244, 244);"><u><a href="https://uofwaterloo.sharepoint.com/:w:/r/sites/TM-ARTS-ACOHELP/Shared%20Documents/General/Spring%202024%20Coop%20Work/Spencer/Inventory%20Management/ACO%20Staff%20Rollover%20Deployment%20Checklist%20V5.docx?d=wba03700ae8bd442585d3f9b149877687&csf=1&web=1&e=cxYXXP" target="_blank" id="OWA420a15d5-bda0-d13f-c8af-09df047a3101" class="OWAAutoLink" rel="noopener noreferrer" data-auth="NotApplicable" style="color: blue;"><img id="x__x0000_i1026" data-imagetype="External" width="15" height="15" style="width: 0.1666in; height: 0.1666in;" src="https://res.public.onecdn.static.microsoft/assets/mail/file-icon/png/docx_16x16.png"></a></u></span><span style="font-family: Calibri, sans-serif; color: rgb(70, 120, 134); background-color: rgb(244, 244, 244);"><u>
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<span><a href="https://uofwaterloo.sharepoint.com/:w:/r/sites/TM-ARTS-ACOHELP/Shared%20Documents/General/Spring%202024%20Coop%20Work/Spencer/Inventory%20Management/ACO%20Staff%20Rollover%20Deployment%20Checklist%20V5.docx?d=wba03700ae8bd442585d3f9b149877687&csf=1&web=1&e=cxYXXP" rel="noopener noreferrer" id="OWA8538e694-660a-3d5a-8721-17959eb039e3" class="OWAAutoLink none" style="color: rgb(70, 120, 134);null" data-ogsc="">ACO
Staff Rollover Deployment Checklist V5.docx</a></span></div>
</u></span><span style="font-size: 11pt;">)</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Discuss – Where do we as a team record the client feedback and pseudo service requests</span></li></ol>
</li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">JIRA ticket requests – Need quicker response discussion</span>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Many sit “unassigned”, we need to respond more quickly</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Once resolved should we tag for easier and more effective searching</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Herbert (DEV) & Jason (BA) need to be less involved with drop-ins and JIRA technical tickers.</span></li></ol>
</li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">ACO Teams Calendar – Discussion on updates</span>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Use Teams calendar and be as accurate as possible</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Use all three appropriately (can be half-days)</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Be informative; room working out of (if hoteling)</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Vacation requests go into Teams Calendar first (for conflicts) then Workday request</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Only a few have submitted WFH requests (so if desire to WFH need submitted)</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Need more ITS staff commitments on Fridays</span></li></ol>
</li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Loaners – Discuss process as a reminder</span>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Arts Student returned a laptop Monday but had non knowledge of loan.</span></li></ol>
</li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Co-ops (Ana & David) & Work Study (three) roles</span>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Overarching supervision by Herbert & Jameson</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Looking for matching work study to FTE</span></li></ol>
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</span><span style="font-size: 11pt;">i.</span><span style="font-family: "Times New Roman"; font-size: 7pt; line-height: normal;">
</span><span style="font-size: 11pt;">e.g. Joan with Herbert given her development, Q&A & documentation skill-sets</span></p>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Amy, Joan (both start Sep-12<sup>th</sup>) and a third Work Study being considered.</span></li></ol>
<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Email lists – Review underway</span>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Lead by Nevil and Sean so artifacts have been started</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="color: rgb(0, 120, 215);"><u><a href="https://uwaterloo.atlassian.net/wiki/x/TYA1Swo" target="_blank" id="OWA64e0f986-3b76-8248-e15c-6dbdca66a8b9" class="OWAAutoLink" title="https://uwaterloo.atlassian.net/wiki/x/TYA1Swo" rel="noopener noreferrer" data-auth="NotApplicable" style="color: rgb(0, 120, 215);">Shared
Mailbox workflow process</a></u></span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt; color: rgb(0, 0, 0);"><u><a href="https://uofwaterloo.sharepoint.com/:w:/r/sites/1402d79a85/Shared%20Documents/ACO%20Business%20Cases/Email%20Lists/Business%20Case%20for%20Streamlining%20Generic.docx?d=wb431926e46774738923900034bf06bb7&csf=1&web=1&e=0pVzxn" target="_blank" id="OWA65e72058-ddfa-bbad-7420-1fc92a795789" class="OWAAutoLink" rel="noopener noreferrer" data-auth="NotApplicable" style="color: rgb(0, 0, 0);"><img alt="docx icon" id="x_Picture_x0020_5" data-imagetype="AttachmentByCid" data-custom="AAMkADkyNjY4ODQ3LTA2YWMtNDFiNS1hOGMxLTBjMjNmODlmMDc0YwBGAAAAAAAO2GyfoZ5TSbhuG49ECcRRBwAGLLsZDD34S7pv9aSHk2%2BJALE5SKSiAACnUJcRd%2BAMRIm0ruLxg5CNAAPo3TE%2FAAABEgAQABJXxq3vQ5lLnzI4wjg1SeY%3D" width="15" height="15" style="width: 0.1666in; height: 0.1666in;" src="data:image/png;base64,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">
Business Case for Streamlining Generic.docx</a></u></span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt; color: rgb(70, 120, 134);"><u><a href="https://uwaterloo.atlassian.net/wiki/spaces/ACOHD/pages/44216287423/Creating+a+mailman+mailing+list" target="_blank" id="OWA941b9d44-9518-560c-ec61-2ba9c1c74f78" class="OWAAutoLink" rel="noopener noreferrer" data-auth="NotApplicable" style="color: rgb(70, 120, 134);">https://uwaterloo.atlassian.net/wiki/spaces/ACOHD/pages/44216287423/Creating+a+mailman+mailing+list</a></u></span></li></ol>
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<p style="margin: 0cm; font-family: Aptos, sans-serif; font-size: 12pt;"><span style="font-size: 11pt;"><b>INTUNE UPDATE (item 1. Above)</b></span></p>
<p style="margin: 0cm; font-family: Aptos, sans-serif; font-size: 12pt;"><span style="font-size: 11pt;">Here is a start to the InTune update</span></p>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Documentation
</span><span style="font-size: 11pt; color: rgb(70, 120, 134);"><u><a href="https://uwaterloo.atlassian.net/wiki/spaces/ACOHD/pages/44159795217/InTune+Documentation" target="_blank" id="OWA855760f8-9c6c-bbb0-4fad-5fdff960d4f3" class="OWAAutoLink" title="https://uwaterloo.atlassian.net/wiki/spaces/ACOHD/pages/44159795217/InTune+Documentation" rel="noopener noreferrer" data-auth="NotApplicable" style="color: rgb(70, 120, 134);">https://uwaterloo.atlassian.net/wiki/spaces/ACOHD/pages/44159795217/InTune+Documentation</a></u></span>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Permissions</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Groups</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Processes</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Rollovers</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Loaners</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">SAF loaners</span></li></ul>
</li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Windows</span>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">LAPS permissions
<u></u></span><span style="font-size: 11pt; color: rgb(70, 120, 134);"><u><a href="https://uwaterloo.atlassian.net/browse/IST-183520" target="_blank" id="OWA9910a6f4-b640-5be2-cf3b-fb3c96f07465" class="OWAAutoLink" rel="noopener noreferrer" data-auth="NotApplicable" style="color: rgb(70, 120, 134);">https://uwaterloo.atlassian.net/browse/IST-183520</a></u></span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Resolved Only person who enrolled can see bit locker recovery key (AU to test for letting see)</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Adding printers</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">User as local admin with @uwaterloo.ca account</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Report of no cached credentials for logging in (Herbert reported)</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Azure access for security groups or Nexus through servers</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Ninite Pro? (Method of managing software)</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Bulk enrolment Manager account (we are limited to 10 joins per userid) is needed with up to 1,000 enrolments</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">HELLO</span></li></ul>
</li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Macs</span>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Adding printers</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Mark Byerley update requested</span></li></ul>
</li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Groups to be created
</span><span style="font-size: 11pt; color: rgb(70, 120, 134);"><u><a href="https://uwaterloo.atlassian.net/browse/IST-183519" target="_blank" id="OWA5e4be518-117d-bc45-d9c6-31a25a7ee844" class="OWAAutoLink" rel="noopener noreferrer" data-auth="NotApplicable" style="color: rgb(70, 120, 134);">https://uwaterloo.atlassian.net/browse/IST-183519</a></u></span>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Group for ACO Windows loaners</span></li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0cm;"><span style="font-size: 11pt;">Group for Windows rollovers</span></li></ul>
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