[Acocoops] FW: [Faccus] UPDATE: Degraded Performance - Update: Issues with Confluence resulting in an error - Degradation

[Jason Greatrex]

fysa

-----Original Message-----
From: Faccus <faccus-bounces at lists.uwaterloo.ca> On Behalf Of
salerts at uwaterloo.ca
Sent: Friday, November 8, 2024 10:01 AM
To: Statuspage Alerts <salerts at uwaterloo.ca>
Subject: [Faccus] UPDATE: Degraded Performance - Update: Issues with
Confluence resulting in an error - Degradation

Start: 11/7/2024 11:38:46 AM
End: 
Alert Type: Degraded Performance
Impact: Degradation
 
Submitted by: SYSTEM
NEW MESSAGE:
Atlassian released a fix on the evening of Wednesday, November 6, 2024. IST
has received reports of users continuing to receive the error on Thursday,
November 7, 2024, after the fix was released. 
 
Atlassian has requested that we provide the HAR files from a user actively
experiencing this issue. If you can assist you can retrieve these files
following the instructions in 'Generating HAR files and analyzing web
requests'(https://confluence.atlassian.com/kb/generating-har-files-and-analy
zing-web-requests-720420612.html) and submit them to the Atlassian support
team(https://uwaterloo.atlassian.net/servicedesk/customer/portal/2/group/161
6/create/1540).
 
Recipients: isthd, ist-staff, admin-support, faccus, ctsc, ucist PREVIOUS
MESSAGE:
What is happening? IST is aware that some users are receiving an error with
the code 429 when accessing Confluence.
 
IST is investigating the issue with the vendor, and more information will be
shared when available.
 
What should I do? Users should wait a few minutes and try refreshing the
page. Some users may need to refresh the page multiple times to load
successfully.
 
Questions or concerns? Please contact the Atlassian support
team(https://uwaterloo.atlassian.net/servicedesk/customer/portal/2/group/161
6/create/1540).
 
Recipients: isthd, ist-staff, admin-support, faccus, ctsc, ucist
 
Services:
Confluence
 
 
Notice Submitted: 11/8/2024 10:00:33 AM
 
 
View all active alerts on Statuspage - https://status.uwaterloo.ca/
Note: This email is not monitored, if you have any questions or concerns
please contact the IST Service Desk at ext: 44357 or helpdesk at uwaterloo.ca

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