[Acocoops] FW: JSM ACO Project Space: Updated

[Netzach Straker]

Good afternoon,

I just wanted to loop you all in as well, if you have any questions please let me know.

Sincerely,
--
Netzach Straker
Computing Consultant – Faculty of Arts
Client Services, Information & Technology<https://uwaterloo.ca/information-systems-technology/>
[Image]

I respectfully acknowledge that I live and work on the Haldimand Tract, the land unequivocally promised to the Six Nations of the Grand River<https://www.sixnations.ca/> for their allegiance with the British during the American War of Independence. The land promised to them included 950,000 acres, but today they own less than 5%. My active work towards reconciliation includes learning about this history, actively listening to the stories from the Neutral, Anishinaabeg and Haudenosaunee peoples, and finding ways that I can embody reconciliation as a settler.


From: Acostaff <acostaff-bounces at artsservices.uwaterloo.ca> on behalf of Netzach Straker <netzach.straker at uwaterloo.ca>
Date: Thursday, August 1, 2024 at 1:50 PM
To: acostaff at artsservices.uwaterloo.ca <acostaff at artsservices.uwaterloo.ca>, Bill Baer <bill.baer at uwaterloo.ca>, Nevil Bromley <njbromley at uwaterloo.ca>, Herbert Balagtas <herbert.balagtas at uwaterloo.ca>, Scott Paterson <scott.paterson at uwaterloo.ca>, Jason Greatrex <jgreatrex at uwaterloo.ca>, Sean Speers <sean at uwaterloo.ca>, Camille Graham <camille.graham at uwaterloo.ca>, Jameson Schildroth <jschildroth at uwaterloo.ca>
Subject: JSM ACO Project Space: Updated
Good afternoon,

Happy Thursday everyone, the purpose of this e-mail is to provide an update on the current state of the ACO JSM project space.
Presently, the reviewed revisions from the sandbox environment have been migrated over to our live Jira space.
These changes consist of the previously discussed 6 elements:

ACO Portal Page:
https://uwaterloo.atlassian.net/servicedesk/customer/portal/145/group/-1
ACO Request Forms:
https://uwaterloo.atlassian.net/jira/servicedesk/projects/ACOHD/settings/forms
ACO Request Types:
https://uwaterloo.atlassian.net/jira/servicedesk/projects/ACOHD/settings/issuetypes/13036
ACO Queues:
https://uwaterloo.atlassian.net/jira/servicedesk/projects/ACOHD/queues/custom/1400
ACO SLAs:
https://uwaterloo.atlassian.net/jira/servicedesk/projects/ACOHD/settings/sla/custom/365
ACO Notifications:
https://uwaterloo.atlassian.net/jira/servicedesk/projects/ACOHD/settings/notifications/customer-notifications

To avoid clutter within the ACO Queues individuals can find their specific tickets under Filters, please note that in order to have quick access to your filters you will need to have Starred the created filter:
[cid:image001.png at 01DAE417.53800310]
Additional filters can be created If you would like to have a custom subset of ACO tickets; if you would like assistance with this please let me know.

Sincerely,
--
Netzach Straker
Computing Consultant – Faculty of Arts
Client Services, Information & Technology<https://uwaterloo.ca/information-systems-technology/>
[Image]

I respectfully acknowledge that I live and work on the Haldimand Tract, the land unequivocally promised to the Six Nations of the Grand River<https://www.sixnations.ca/> for their allegiance with the British during the American War of Independence. The land promised to them included 950,000 acres, but today they own less than 5%. My active work towards reconciliation includes learning about this history, actively listening to the stories from the Neutral, Anishinaabeg and Haudenosaunee peoples, and finding ways that I can embody reconciliation as a settler.

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