[Acocoops] Co-op Connection summary - January 8, 2024

[Jameson Schildroth]

Hello Co-Ops,

Below is a summary of what was discussed during our connection meeting this morning.


  *   IST Help Desk training
     *   Majority thought training was good, but some topics not very relevant to ACO.
     *   Noted that they did not have access to Jira and Confluence
        *   Access should now be set up
  *   Newsletters
     *   Term long project
        *   Come up with any IT related topic that interests you and right an article on it.
        *   Come up with your ideas by next team connection on January 19.
        *   You will work on a first draft, then have your drafts peer reviewed. Then submit to Netzach and Jameson for final edit.
        *   Will be sent out to all of FoA (Faculty of Arts) at end of term.
  *   Help desk re-opening
     *   Will be done as a pilot using a booking system being set up by Netzach, Jason, Herbert and Jameson.
     *   Will be done through a booking system which end users can book time with you for assistance
     *   Open Tuesday's and Thursdays starting week of January 22, 2024
     *   More details to come as we work them out
  *   Digital Signage
     *   Looking for someone who can work with Canva designing posters/slides to work on updating ACO digital signage using BrightSign
     *   Create documentation on how to create slideshows in BrightSign software

Tasks for this week:


  *   Lenovo Docks
     *   Audit Lenovo docks in CALMS for data accuracy
     *   Check to see if they work and note their physical condition
        *   If they don't work, set aside into a pile
        *   If they do work, are they in good condition or have some wear and tear
  *   Reimaging 101
     *   Will learn how to re-image a desktop computer and put on Nexus (Active Directory)
  *   AV Support 101
     *   Will learn how to use the AV system in PAS 2464 and support it should there be a technical issue
  *   Answering Jira Tickets
     *   Starting Tuesday, you will start answering Jira tickets.
        *   If you are unsure of what to do, please ask a FTE (Full Time Employee)

Next Co-op connection is scheduled for January 19.

Thanks,

Jameson Schildroth
Information Technology Specialist
Arts Computing Office
University of Waterloo
PAS 2081D
Office: 519-888-4567  x41275
[university-of-waterloo-logo-esig]
How was my service today?  Please fill out the survey and let us know!<https://uwaterloo.ca/arts-computing/feedback-form>

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