[Acocoops] Dean has issues with VPN - isn’t working

[Jason Greatrex]

Thanks Bill,

 

Spencer, you had brought this forward to our attention.

 

Can you please take the time to confirm.

 

Cheers,

Jason 

 

From: Bill Baer <bill.baer at uwaterloo.ca> 
Sent: Friday, July 19, 2024 2:33 PM
To: Jason Greatrex <jgreatrex at uwaterloo.ca>; Jameson Schildroth <jschildroth at uwaterloo.ca>; acocoops at artsservices.uwaterloo.ca
Subject: Re: Dean has issues with VPN - isn’t working
Importance: High

 

Hello,

 

Shouldn’t be, but  I’ve attached data from this MacBook (Arts# 19116).

 

-- 

William R Baer, BASc (Systems Design)

Director IT - Arts Computing Office (ACO)

Bill.Baer @ uwaterloo.ca

Cell: 905-320-0483

Home: 905-481-2986

Fongo: 289-619-3650

Bill.Baer @ gmail.com

 

 

From: Jason Greatrex <jgreatrex at uwaterloo.ca <mailto:jgreatrex at uwaterloo.ca> >
Date: Friday, July 19, 2024 at 2:22 PM
To: Jameson Schildroth <jschildroth at uwaterloo.ca <mailto:jschildroth at uwaterloo.ca> >, Bill Baer <bill.baer at uwaterloo.ca <mailto:bill.baer at uwaterloo.ca> >, acocoops at artsservices.uwaterloo.ca <mailto:acocoops at artsservices.uwaterloo.ca>  <acocoops at artsservices.uwaterloo.ca <mailto:acocoops at artsservices.uwaterloo.ca> >
Subject: RE: Dean has issues with VPN - isn’t working

There maybe a nuance around our VPN.

 

Is there a difference between Windows and macs 

 

The following path and version works for my MS Surface.

 

                                                                                                                                        

 

 

Hoping we can test a mac from home

 

From: Acocoops <acocoops-bounces at artsservices.uwaterloo.ca <mailto:acocoops-bounces at artsservices.uwaterloo.ca> > On Behalf Of Jameson Schildroth
Sent: Friday, July 19, 2024 1:40 PM
To: Bill Baer <bill.baer at uwaterloo.ca <mailto:bill.baer at uwaterloo.ca> >; acocoops at artsservices.uwaterloo.ca <mailto:acocoops at artsservices.uwaterloo.ca> 
Subject: Re: [Acocoops] Dean has issues with VPN - isn’t working

 

He's good now. Spencer was working with him to resolve the issue.

 

Thanks,

 

Jameson Schildroth

Information Technology Specialist

Arts Computing Office

University of Waterloo

PAS 2081D

Office: 519-888-4567  x41275



 <https://uwaterloo.ca/arts-computing/feedback-form> How was my service today?  Please fill out the survey and let us know!

 

  _____  

From: Acocoops <acocoops-bounces at artsservices.uwaterloo.ca <mailto:acocoops-bounces at artsservices.uwaterloo.ca> > on behalf of Bill Baer <bill.baer at uwaterloo.ca <mailto:bill.baer at uwaterloo.ca> >
Sent: Friday, July 19, 2024 1:39 PM
To: acocoops at artsservices.uwaterloo.ca <mailto:acocoops at artsservices.uwaterloo.ca>  <acocoops at artsservices.uwaterloo.ca <mailto:acocoops at artsservices.uwaterloo.ca> >
Subject: [Acocoops] Dean has issues with VPN - isn’t working 

 

Hello,

 

He texted me around 12:40pm today. 

 

He is having issues using VPN, probably not setup for him (maybe on his laptop).

 

Can someone reach out? If no response I can share his cell number if needed, but that's also in the ticket his cell phone request. 

 

Get Outlook for iOS <https://aka.ms/o0ukef> 

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