[Acocoops] [In-person] Updates & Discussions

[Bill Baer]

  1.  Intune update
     *   Inserted below
  2.  Ricoh Printer - Updates
     *   Nevil will lead once caught-up with Adobe CC backlog
     *   Previous Ricoh training session raised interested in additional features
     *   Ricoh printers appear to need additional supports (will need to track somehow)
     *   Will need more FTE visits to capture and resolve the new requests
     *   Hopefully co-op support visits and more importantly documenting the feature fixes for others
  3.  Ricoh Printer - Discussion
     *   There was a request for the default to be Print Hold for the Dean's Office printer, but I think that's a printer config change (from my reading). Currently you need to Print Hold each document individually. Would require consensus throughout that office presumably.
     *   How do we add all Ricoh printers (under new agreement) into the Ricoh interface to be overseen by ACO?
     *   How do we store the requests and corrections/updates to validation processes and ensure all have access
  4.  Laptops connecting to Network via Hub-monitors
     *   Updates on [IST-187028] ML 113 lab port activations and change to 802.1x - Jira (atlassian.net)<https://uwaterloo.atlassian.net/jira/servicedesk/projects/IST/queues/issue/IST-187028>
     *   Have we tested thoroughly and if so where would documents reside
  5.  Fall term Arts staff visits by ACO ITS staff
     *   Could use modified rollover check-list ([https://res.public.onecdn.static.microsoft/assets/mail/file-icon/png/docx_16x16.png]ACO Staff Rollover Deployment Checklist V5.docx<https://uofwaterloo.sharepoint.com/:w:/r/sites/TM-ARTS-ACOHELP/Shared%20Documents/General/Spring%202024%20Coop%20Work/Spencer/Inventory%20Management/ACO%20Staff%20Rollover%20Deployment%20Checklist%20V5.docx?d=wba03700ae8bd442585d3f9b149877687&csf=1&web=1&e=cxYXXP>)
     *   Discuss – Where do we as a team record the client feedback and pseudo service requests
  6.  JIRA ticket requests – Need quicker response discussion
     *   Many sit “unassigned”, we need to respond more quickly
     *   Once resolved should we tag for easier and more effective searching
     *   Herbert (DEV) & Jason (BA) need to be less involved with drop-ins and JIRA technical tickers.
  7.  ACO Teams Calendar – Discussion on updates
     *   Use Teams calendar and be as accurate as possible
     *   Use all three appropriately (can be half-days)
     *   Be informative; room working out of (if hoteling)
     *   Vacation requests go into Teams Calendar first (for conflicts) then Workday request
     *   Only a few have submitted WFH requests (so if desire to WFH need submitted)
     *   Need more ITS staff commitments on Fridays
  8.  Loaners – Discuss process as a reminder
     *   Arts Student returned a laptop Monday but had non knowledge of loan.
  9.  Co-ops (Ana & David) & Work Study (three) roles
     *   Overarching supervision by Herbert & Jameson
     *   Looking for matching work study to FTE

                                                              i.      e.g. Joan with Herbert given her development, Q&A & documentation skill-sets

     *   Amy, Joan (both start Sep-12th) and a third Work Study being considered.
  1.  Email lists – Review underway
     *   Lead by Nevil and Sean so artifacts have been started
     *   Shared Mailbox workflow process<https://uwaterloo.atlassian.net/wiki/x/TYA1Swo>
     *   [​docx icon]  Business Case for Streamlining Generic.docx<https://uofwaterloo.sharepoint.com/:w:/r/sites/1402d79a85/Shared%20Documents/ACO%20Business%20Cases/Email%20Lists/Business%20Case%20for%20Streamlining%20Generic.docx?d=wb431926e46774738923900034bf06bb7&csf=1&web=1&e=0pVzxn>
     *   https://uwaterloo.atlassian.net/wiki/spaces/ACOHD/pages/44216287423/Creating+a+mailman+mailing+list



INTUNE UPDATE (item 1. Above)
Here is a start to the InTune update

  *   Documentation https://uwaterloo.atlassian.net/wiki/spaces/ACOHD/pages/44159795217/InTune+Documentation
     *   Permissions
     *   Groups
     *   Processes
     *   Rollovers
     *   Loaners
     *   SAF loaners
  *   Windows
     *   LAPS permissions https://uwaterloo.atlassian.net/browse/IST-183520
     *   Resolved Only person who enrolled can see bit locker recovery key (AU to test for letting see)
     *   Adding printers
     *   User as local admin with @uwaterloo.ca account
     *   Report of no cached credentials for logging in (Herbert reported)
     *   Azure access for security groups or Nexus through servers
     *   Ninite Pro? (Method of managing software)
     *   Bulk enrolment Manager account (we are limited to 10 joins per userid) is needed with up to 1,000 enrolments
     *   HELLO
  *   Macs
     *   Adding printers
     *   Mark Byerley update requested
  *   Groups to be created https://uwaterloo.atlassian.net/browse/IST-183519
     *   Group for ACO Windows loaners
     *   Group for Windows rollovers

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